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From 4 January 2011, the Government increased the standard VAT rate for the United Kingdom from 17.5% to 20%.

In line with HMRC regulations, Total has adopted the invoice dated approach; this means that the amount of VAT charged is calculated at the relevant rate on the date that the invoice is produced.

For example, customers that have received invoices for calls for the month of December but line rental for January will be charged 17.50% as the invoice is dated 31/12/10.

Similarly, all customers receiving invoices dated 04/01/11 onwards will be charged a rate of 20%, regardless of what period the charges cover.

If you have any queries please contact billing on 0845 075 7790.

Telephone: 0845 075 7790
Address: Telecom House High Street Cheltenham GL50 3HQ